Call Processing Policies

Tasks

Steps

To configure the Calling Line ID policy:

1. To use the group's name instead of the user's name, check Use group name for Calling Line Identity. 2. Select the Calling Line ID policy you want to use for the selected group: a. To use the policy that you are currently defining for the group, select Use Group Calling Line ID Policy. b. To use the policy defined for the service provider/enterprise, select Use Service Provider/Enterprise Calling Line ID Policy. 3. Configure the calling line ID (CLID) for Non-Emergency Calls: a. To use the user's phone number, select Use user phone number for Calling Line Identity. b. To use the user's customized CLID, select Use configurable CLID for Calling Line Identity. 4. Configure the calling line ID for Emergency Calls: a. To use the user's phone number, select Use user phone number for Calling Line Identity. b. To use the user's customized CLID, select Use configurable CLID for Calling Line Identity. c. To use the group or department's phone number, select Use group/department phone number for Calling Line Identity.  When this option is selected, the department's phone number is used as the calling line identity if the user belongs to a department with a department phone number configured.  Otherwise, the group's number is used. 5. To allow alternate numbers for the redirecting identity, check Allow Alternate Numbers for Redirecting Identity. 6. To allow a configurable CLID for the redirecting identity, check Allow Configurable CLID for Redirecting Identity. 7. To prevent the system from sending the users calling name when the user makes a call to an external destination, check Block Calling Name for External Calls. NOTE:  In the service provider model, an external destination is a destination outside of the callers group.  In the enterprise model, an external destination is a destination outside of the callers enterprise.

To configure the Media policy:	1. Select the Media policy you want to use for the selected group: a. To use the policy that you are currently defining for the group, select Use Group Media Policy. b. To use the policy defined for the service provider/enterprise, select Use Service Provider/Enterprise Media Policy. 2. Configure the Media policy: a. To enable the use of uncompressed codec, select Force Use of Uncompressed Codec.  Note that this does not apply to virtual subscriber services such as Auto Attendant, Voice Portal, Hunt Group, Call Center, Instant Conference, and so on. b. To select a particular supported media, select Use Supported Media and choose a media type from the drop-down list. 3. If there are no media policies that you want to use, select None.
To configure the Call Limits policy:	1. Select the Call Limits policy you want to use for the selected group: a. To use the policy that you are currently defining for the group, select Use Group Call Limits Policy. b. To use the policy defined for the service provider/enterprise, select Use Service Provider/Enterprise Call Limits Policy. 2. To define the maximum number of concurrent calls, select Enable Maximum Number of Concurrent Calls and enter the number in the text box. 3. To define the maximum number of concurrent video calls, select Enable Maximum Number of Concurrent Video Calls and enter the number in the text box. 4. To define the maximum duration for answered calls, select Enable Maximum Duration for Answered Calls and enter the number of minutes in the text box. 5. To define the maximum call time for unanswered calls, select Enable Maximum Duration for Unanswered Calls and enter the number of minutes in the text box. 6. To define the maximum number for concurrent redirected calls, select Enable Maximum Number of Concurrent Redirected Calls and enter the number of calls in the text box. 7. To define the maximum number of concurrent Find Me/Follow Me invocations, select the Enable Maximum Number of Concurrent Find Me/Follow Me Invocations and enter the number of invocations in the text box. 8. To define the maximum number for the Find Me/Follow me depth, select Enable Maximum Find Me/Follow Me Depth and enter the number in the text box. 9. To define the number for maximum redirection depth, enter the number in the Maximum Redirection Depth text box.
To configure the Translation and Routing policy:	1. Select the Translation and Routing policy you want to use for the selected group: a. To use the policy that you are currently defining for the group, select Use Group Translation and Routing Policy. b. To use the policy defined for the service provider/enterprise, select Use Service Provider/Enterprise Translation and Routing Policy. 2. For Network Usage, select from the following: a. Force All Calls to use the Network b. Force All Calls to the Network except extension/location c. Don't Force Enterprise/Group Calls to the Network 3. Select the Translation and Routing options as follows: a. Check Allow Group Call Typing For Private Dialing Plan to enable or uncheck to disable this feature. b. Check Allow Group Call Typing for Public Dialing Plan to enable or uncheck to disable this feature. c. Check Enforce Group Calling Line Identity Restriction to enable or uncheck to disable this feature. d. Check Override CLID Restriction For Private Call Category to enable or uncheck to disable this feature.
To configure the Incoming Caller ID policy:	1. Select the Incoming Caller ID policy you want to use for the selected group: a. To use the policy that you are currently defining for the group, select Use Group Dialable Caller ID Policy. b. To use the policy defined for the service provider/enterprise, select Use Service Provider/Enterprise Dialable Caller ID Policy. 2. For Dialable Caller ID, check On to enable or check Off to disable the use of dialable caller ID for the group.
To save your changes or exit without saving:	To save your changes, click Confirm Settings.  Apply saves your changes.  OK saves your changes and displays the previous page. To exit without saving, select another page or click Cancel to display the previous page.